Last Updated: Aug 30, 2024

Satisfaction Guarantee

We believe that delivering leading-edge quality and customer support should result in 100% customer satisfaction. We’re confident that the VO2 Master Analyzer will meet and exceed your expectations. If for any reason you are not 100% satisfied with your purchase of the VO2 Master Analyzer kit, you may return it within 30 calendar days of the delivery date for a full refund.

Returns

Eligibility to Return a VO2 Master Analyzer Kit

To be eligible for a full refund, you must contact us either by phone +1(833) 862-6787 or by email support@vo2master.com within 30 calendar days of your delivery date. You may also initiate a refund through the sales person involved in your purchase. The analyzer kit may be used but must be undamaged in order to qualify for a refund. Any items missing from the kit may result in us declining to refund.

Once we receive your item, our technicians will inspect your analyzer kit. Assuming that the product is undamaged and the request to return was initiated within the 30-day window of eligibility, our customer service team will process a refund.

Eligible for Accessory Return

Only accessories that are unopened, unused, undamaged, and in their original packaging may be returned within 30 calendar days of delivery. Our technicians will inspect returned accessories when we receive them. Assuming the accessories are unopened, unused and undamaged, our customer support team will process your return for a refund. Unfortunately, if the item(s) is open, damaged in any way or more than 30 calendar days have passed since the delivery date, you will not be eligible for a refund.

Mask Exchanges

Mask sizing is very important for collecting accurate data from your VO2 Master.  We understand that you may receive your analyzer and realize that you have ordered the wrong mask sizes.  Our recommendation is that you download the Hans Rudoph Sizing Gauge prior to your purchase.  As with all our accessory returns,  only masks that are unopened, unused, undamaged, and in their original packaging may be returned within 30 calendar days of delivery.

Refunds

After all eligible returns have been inspected, all monies paid will be refunded to the original payment method. Refunds may take 5 to 10 business days to process.