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We value all our customers. Whether you’re new to us or you own a VO2 Master, we're happy to assist you.
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Call Availability: Mon-Friday 8:00 am – 4:00 pm PST
Toll-Free/International
+1 833 862 6787
Within Canada1
+1 778 475 5755
1Long distance charges may apply.Chat with us online
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Chat Availability: Mon-Friday 8:00 am – 4:00 pm PST
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Frequently Asked Questions
Our primary focus is the release of our CO₂ version. Like many of our followers, we are excited about this release, however, we cannot guarantee a release date due to current supply-chain challenges. Sign up to our newsletter to be notified when the CO₂ version is available.
We expect to offer financing soon! Check back later or contact us to be notified when financing is available by submitting a form on our contact page
Yes. To view your report as a data table, you select the format in which you would like your report to be presented after selecting a session and then by tapping ‘View Reports” in the session tab.
The year in which you purchased your analyzer will indicate if you can perform the annual service yourself or if you are required to send in your analyzer for its annual service. Only analyzers purchased after September 6, 2022, can be self-serviced. To perform the annual service yourself, follow the desiccant and oxygen sensor replacement instructions provided in the product manual.
In some cases, the analyzer may not always capture the necessary data required to support automatic ventilatory threshold identification. While every effort has been made to ensure the accuracy of the analyzer’s results, there may be situations where the data available to the analyzer is insufficient to identify the ventilatory thresholds correctly. Visit our ventilatory thresholds support page to view the best practices and how to manually add them to your reports.
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Additional Information
Where we are located:
VO2 Master Health Sensors Inc.
2906 33 Street, Vernon, BC
V1T 5S7 Canada
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