Customer Support

We are committed to making every customer’s experience outstanding.

Unboxing the VM Pro

Take a look inside the VM Pro kit.

Getting Started with the VM Pro

This video demonstrates how to setup the VM Pro, calibrate the hardware unit, and record, save, and share data.

Maintaining the VM Pro

How to properly clean and maintain your VM Pro, to ensure safe and accurate use.

Oxygen Sensor Replacement

Like all VO2 analyzers, the VM Pro requires that its oxygen sensor be replaced annually. To make this process as painless as possible, we offer a simple replacement service. Please fill out the annual service return form by clicking the button below.

Shipping Policy

New orders ship within approximately two weeks of placement unless specifically stated. Typical delivery takes approximately one week within North America, and approximately two weeks elsewhere. Customer is responsible for any duties, taxes, and brokerage fees incurred. Please consult your tracking number for the latest information. Feel free to Contact Us should you have any questions, comments, or concerns.